Cimarron Public Transit System
Nondiscrimination Assurances
Cimarron Public Transit System (CPTS) agrees to comply with all provisions prohibiting discrimination on the basis of race, color, or national origin of Title VI of the Civil Rights Act of 1964, as amended, 42 U.S.C. 200d et seq., and with U.S. DOT regulations, “Nondiscrimination in Federally-Assisted Programs of the Department of Transportation – Effectuation of Title VI of the Civil Rights Act,” 49 CFR Part 21.
CPTS assures that no person shall, as provided by Federal and State civil rights laws, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity. CPTS further confirms every effort will be made to safeguard non-discrimination in all programs and activities, whether those programs and activities are federally funded or not.
CPTS meets the objectives of the FTA Master Agreement which governs all entities applying for FTA funding, including CPTS and its third-party contractors by promoting actions that:
· Ensure the level and quality of transportation service is provided without regard to race, color, or national origin.
· Identify and address, as appropriate, disproportionally high and adverse effects of programs and activities on minority populations and low-income populations.
· Promote the full and fair participation of all affected Title VI populations in transportation decision making.
· Prevent the denial, reduction or delay in benefits related to programs and activities that benefit minority populations or low-income populations.
· Ensure meaningful access to programs and activities by persons with Limited English Proficiency (LEP).
UCAP Mission Statement: To improve people’s lives, embody the spirit of hope, improve communities and make the state of Oklahoma a better place to live. To help people lift themselves out of poverty by creating opportunities for increased self-sufficiency and greater participation in their community.
Cimarron Public Transit System Mission Statement: To provide safe and reliable public transportation in the Cimarron Public Transit System service area.
History: United Community Action Program, Inc. (UCAP) was incorporated on January 24, 1969, and awarded status as a 501 © 3 charitable and educational corporation on June 17, 1969. The agency is a non-profit public service agency that strives to implement the national and statewide promise of community action: to change people’s lives, embody the spirit of hope, improve communities and make America a better place to live. The agency began its rural public transit program in 1999. Currently, the program operates in and around Creek, Kay, Osage, Pawnee, Washington and Nowata counties.
Service Area: (See service area map, Appendix A.)
Cimarron Public Transit System provides shared ride, curb to curb, demand response service covering 5,238 square miles in Creek, Kay, Osage, Pawnee and Washington Counties. Service includes the city limits of Bristow, Drumright, Kellyville, Mannford, Oilton and Sapulpa, with limited service throughout Creek County, located in Northeastern Oklahoma; the city limits of Ponca City and Newkirk, with limited service throughout Kay County, located in North Central Oklahoma; the city limits of Bartlesville and Dewey, with limited service throughout Washington County, located in Northeastern Oklahoma; limited service in Cleveland and around Pawnee County, located in North Central Oklahoma; and in the city limits of Fairfax, Pawhuska, Hominy and Skiatook, with limited service throughout Osage County, located in Northeastern Oklahoma. Limited service includes other originations and destinations within each county noted, as resources and availability permit.
Population and Demographics: Creek, Kay, Osage, Pawnee and Washington Counties have a total estimated population of 230,024 as defined by the US Census Bureau.
DEMOGRAPHIC CHARACTERISTICS
(As defined by the Bureau of Census)
Population Total-230,024
Median Household Income-50,046
Under 18-65,920
Over 65-44,430
Owner Households-64,780
Renter Households-23,492
Total Disabled Under 20 - 3,514 Over 65 - 16,850
White-177,397
Black or African American-10,99
Native American (Indian)-28,959
Asian-2,963
Hispanic or Latino-12,024
Families Below Poverty Level*-21,690
Language other than English spoken at home- 10,003
Speak English Less than very well-2,686
Constructed Facilities
CPTS has not sited nor does the program have plans to build a transit facility.
Title VI and LEP Plan Coordinator
Name: Laura Corff Address: 501 Sixth Street, Pawnee, OK 74058
Telephone number: (918) 762-3041 Ext. 181 Email Address:lcorff@ucapinc.org
The Title VI Coordinator has attended Title VI training provided by Federal Transit Administration, the Office of Mobility and Public Transit, Oklahoma Department of Transportation, Southwest Transit Association and Community Transportation Association of America.
Governing Body
Individuals selected to the board as directors shall be elected/selected for designated terms. “Terms” shall not exceed three (3) years. There is no limit to the number of terms a representative may serve.
Notice to the Public of Rights
Cimarron Public Transit System provides services in a consistent manner without regard to race, color, national origin. Title VI of the Civil Rights Act of 1964, as amended, and 49 CFR Part 21 prohibits discrimination based on race, color or national origin. The agency’s Title VI Nondiscrimination and LEP Plan is posted on the agency website at https://ucapinc.org/cpts. Cimarron Public Transit does not discriminate against limited English Proficiency persons based on EO 13166. CPTS does not discriminate against minority and low-income communities based on EO 12898.Title VI notices will be posted at each transit site and on vehicles. Notices include who can file a complaint and information about how to submit a complaint. See Appendix C.
Members of the public may obtain additional information regarding Cimarron Public Transit System Title VI Non Discrimination and LEP obligations by contacting the Title VI and LEP Plan coordinator.
Procedures for Filing A Complaint
The complaint procedures apply to the beneficiaries of Cimarron Public Transit System (CPTS) programs, activities and services.
Right to file a complaint: Any person who believes they have been discriminated against on the basis of race, color or national origin by Cimarron Public Transit System may file a Title VI complaint by completing and submitting the agency’s Title VI Complaint Form. Title VI complaints must be received in writing within 180 days of the alleged discriminatory complaint.
How to file a complaint: Information on how to file a Title VI complaint is posted on the agency website, and available at each transit site. (The Cimarron Public Transit System complaint form is included as Appendix B.) A copy may be requested by writing to 501 Sixth Street, Pawnee, OK 74058, or by emailing: lcorff@ucapinc.org. Information on how to file a Title VI complaint may also be obtained by calling Cimarron Public Transit System Title VI Coordinator at 918-762-3041 Ext 181.
A signed, dated complaint may be submitted no more than 180 days from the date of the alleged incident. The complaint should include:
· Name, address and telephone number;
· Specific, detailed information (how, why, and when) about the alleged act of discrimination; and
· Any other relevant information, including the names of any persons, if known, the agency should contact for clarity of the allegations.
Complaints should be submitted to CPTS Title VI Coordinator at 501 Sixth Street, Pawnee, OK 74058.
Complaint Acceptance: CPTS will shall only process complaints that are complete. Once a completed Title VI Complaint Form is received, CPTS shall review it to determine if CPTS has jurisdiction. The complainant will receive an acknowledgement letter informing him/her whether or not the complaint will be investigated by CPTS.
Investigations: CPTS will shall generally complete an investigation within 90 days from receipt of a completed complaint form. If more information is needed to resolve the case, CPTS may contact the complainant. Unless a longer period is specified by CPTS, the complainant will have ten (10) days from the date of the letter to send requested information to the CPTS investigator assigned to the case.
If the requested information is not received within that timeframe the case will be closed. Also, a case can be administratively closed if the complainant no longer wishes to pursue the case.
Letters of closure or finding: After the Title VI investigator reviews the complaint, the Title VI investigator will issue one of two letters to the complainant: a closure letter or letter of finding (LOF).
A closure letter summarizes the allegations and states that there was not a Title VI violation and that the case will be closed.
A Letter of Finding (LOF) summarizes the allegations and provides an explanation of the corrective action taken.
If the complainant disagrees with CPTS determination, the complainant may request reconsideration by submitting the request in writing to the Title VI investigator within seven (7) days after the date of the letter of closure or letter of finding, stating with specificity the basis for the reconsideration. CPTS will notify the complainant of the decision either to accept or reject the request for reconsideration within ten (10) days. In cases where reconsideration is granted, CPTS will issue a determination letter to the complainant upon completion of the reconsideration review.
If information is needed in another language, contact CPTS at 501 Sixth Street, Pawnee, OK or call 918-762-3041 Ext. 181.
Documenting Complaints, Investigations, and Lawsuits
All Title VI complaints, investigations and lawsuits filed against Cimarron Public Transit System will shall be entered and tracked in a Cimarron Public Transit System complaint log, see Appendix D. Active investigations will be monitored for timely response on the part of all parties. The Title VI Coordinator shall maintain the log.
Cimarron Public Transit System shall maintain correspondence and documentation related to Title VI complaints, including:
· Date the complaint was filed
· Complainant name and contact information
· Complainant’s race, color, sex and national origin
· Summary of allegations
· Status of the Title VI complaints, investigations and lawsuits
· Actions taken
· Closure letter stating that there was not a Title VI violation and case is closed
· Date of closure letter or letter of finding
Limited English Proficiency
The original LEP plan was adopted by the United Community Action Program, Inc. Board of Directors on November 13, 2012. The plan was reviewed and revised by the board in November of 2016, September 19, 2017, May 18, 2021 and May 17, 2022.
INTRODUCTION
This Limited English Proficiency Plan has been prepared to address Cimarron Public Transit’s responsibilities as a recipient of federal financial assistance as they relate to the needs of individuals with limited English proficiency language skills. The plan has been prepared in accordance with Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq, and its implementing regulations, which state that no person shall be subjected to discrimination on the basis of race, color or national origin.
Executive Order 13166, titled Improving Access to Services for Persons with limited English Proficiency, indicates that differing treatment based upon a person’s inability to speak, read, write or understand English is a type of national origin discrimination. It directs each agency to publish guidance for its respective recipients clarifying their obligation to ensure that such discrimination does not take place. This order applies to all state and local agencies which receive federal funds, including Cimarron Public Transit.
Plan Summary
Cimarron Public Transit System has developed this Limited English Proficiency Plan to help identify reasonable steps for providing language assistance to persons with limited English proficiency (LEP) who wish to access services provided. As defined by Executive Order 13166, LEP persons are those who do not speak English as their primary language and have limited ability to read, speak, write or understand English. This plan outlines how to identify a person who may need language assistance, the ways in which assistance may be provided, staff training that may be required, and how to notify LEP persons that assistance is available.
In order to prepare this plan, Cimarron Public Transit System used the four-factor LEP analysis which considers the following factors:
- The number or proportion of LEP persons in the service area who may be served by Cimarron Public Transit System.
- The frequency with which LEP persons come in contact with Cimarron Public Transit Services.
- The nature and importance of services provided by the Cimarron Public Transit System to the LEP population.
- The interpretation services available to Cimarron Public Transit System and overall cost to provide LEP assistance. A summary of the results of the four-factor analysis is in the following section.
MEANINGFUL ACCESS: FOUR-FACTOR ANALYSIS
1. The number or proportion of LEP persons in the service area who may be served or are likely to require Cimarron Public Transit services.
Cimarron Public Transit staff reviewed the linguistic diversity of LEP population data from the LEP.Gov Data and Language Maps to determine that 2,686 or <1% of population in the Cimarron Public Transit service area, speak English “less than very well”.
2. The frequency with which LEP persons come in contact with Cimarron Public Transit services.
Cimarron Public Transit staff reviewed the frequency with which the board, office staff and drivers have, or could have contact with LEP persons. This includes phone inquiries or office visits. To date, Cimarron Public Transit has had no requests for interpreters and no requests for translated program documents. The board, office staff and drivers have little contact with LEP persons. Those LEP persons who do come into contact with staff typically have a family member, employer or friend to assist with translation, if needed.
3. The nature and importance of services provided by Cimarron Public Transit to the LEP population.
There is no large geographic concentration of any type of LEP individuals in the Cimarron Public Transit service area. The overwhelming majority of the population speaks only English. Through outreach and research efforts, staff have not identified any social, service, professional and leadership organizations within the Cimarron Public Transit service area that focus on outreach to LEP individuals. Cimarron Public Transit board, office staff and drivers are most likely to encounter LEP individuals through transportation rides, office visits, phone conversations and attendance at public meetings.
4. The resources available to Cimarron Public Transit, and overall costs to provide LEP assistance.
Cimarron Public Transit reviewed its available resources and determined a bi-lingual transit staff member is available to assist with Spanish translation, as necessary. Ray of Hope, in Bartlesville, reported staff available to assist with translation, as needed, also.
The Ridership Policy, Title VI Notice to the Public, UCAP Customer Satisfaction Survey and WorkRide Form were determined as the most likely documents to need to be translated into Spanish. Each transit site has copies available for use. Spanish Translation Wallet cards are available to assist in communicating with an LEP person who speaks Spanish. The website and brochures have a Title VI notice in Spanish, to make a request, or should information be needed in another format. Google translate has successfully been used as a tool used to provide translation assistance, when needed.
LANGUAGE ASSISTANCE
A person who does not speak English as their primary language and who has a limited ability to read, write, speak or understand English may be a Limited English proficient person and may be entitled to language assistance with respect to Cimarron Public Transit services. Language assistance can include interpretation, which means oral or spoken transfer of a message from one language into another language and/or translation, which means the written transfer of a message from one language into another language.
How Cimarron Public Transit staff may identify an LEP person who needs language assistance:
●Cimarron Public Transit staff can be provided “I Speak” cards to assist in identifying the language interpretation needed, if the occasion arises.
●Cimarron Public Transit staff will be informally surveyed periodically on their experience concerning contacts with LEP persons.
●When Cimarron Public Transit sponsors an informational meeting or event, an advanced public notice of the event will likely be published in local newspapers, including an opportunity to request an accommodation. Additionally, a staff person may greet participants as they arrive. By informally engaging participants in conversation, it is possible to gauge each attendee’s ability to speak and understand English. Although translation may not be able to be provided at the event, this process will help identify the need for future events.
Language Assistance Measures
Although there is a very low percentage of LEP individuals, that is, persons who speak English “not well” or “not at all”, in Cimarron Public Transit System’s service area, the agency will strive to offer the following measures:
Cimarron Transit staff will shall take reasonable steps to provide the opportunity for meaningful access to LEP clients who have difficulty communicating in English.
The following resources will be utilized to accommodate LEP persons:
§ Transit staff will communicate identification of LEP individuals to the LEP Plan Coordinator.
§ Transit staff will work with family members, employers, and/or friends to communicate.
§ Transit staff will use Spanish Translation Wallet Cards, if necessary.
§ Volunteer interpreters for the Spanish language will be contacted for availability within a reasonable time period, as needed.
§ Attempts will shall be made for language interpretation for all other languages through Google Translate or telephone interpretation services, as needed and available.
STAFF TRAINING
Title VI and LEP training shall be provided to Cimarron Public Transit System staff. Examples of recent training is listed below:
· New Hires shall receive a copy of the policy, review contents and sign acknowledgment during orientation.
· Admin shall encourage transit staff to report requests for language assistance.
· Transit staff shall be coached on how to handle a potential Title VI/LEP complaint, as needed.
· Transit staff completed Sensitivity Refresher training in August of 2021, which included a Sensitivity video.
· Transit staff completed annual training related to HIPPA, confidentiality, ethics, equal opportunity, waste, fraud, cultural awareness, mutual respect and respect for individuals with disabilities in October 2021.
· Title VI Coordinator participated in FTA Civil Rights RIR Training in January 2022.
· Staff received refresher training ‘Notifying Public of Rights Under Title VI in Jan & Feb 2022.
· This revision of the Title VI and LEP plan will be disseminated to all transit staff in June 2022, after board adoption. Acknowledgment of receipt and understanding of the revision shall be documented and a copy maintained in each staff person’s personnel file.
TRANSLATION OF DOCUMENTS
Cimarron Public Transit weighed the cost and benefits of translating documents for potential LEP groups. Considering the expense of translating documents, the likelihood of frequent changes in documents and other relevant factors, at this time the Notifying the Public of Rights Under Title VI, Ridership Policy and Work Ride Form have been translated into Spanish.
Due to the small local LEP population, Cimarron Public Transit does not have a formal outreach procedure in place. Translation resources are limited in this region. However, when and if the need arises for LEP outreach, Cimarron Public Transit will consider available options.
When staff prepares a document, or schedules a meeting, for which the target audience is expected to include LEP individuals, documents, meeting notices, flyers, and agendas will be printed in an alternative language based on the known LEP population.
MONITORING
Cimarron Public Transit will shall update the LEP Plan as required. At a minimum, the plan will shall be reviewed and updated when data from the new Census is available, or when it is clear that higher concentrations of LEP individuals are present in Cimarron Public Transit service area. Updates will consider the following:
●The number of documented LEP individuals encountered annually.
●How the needs of LEP persons have been addressed.
●Determination of the current LEP population in the service area.
●Determination as to whether the need for translation services has changed.
●Determine whether Cimarron Public Transit’s financial resources are sufficient to fund language assistance resources needed.
●Determine whether Cimarron Public Transit fully complies with the goals of this LEP Plan.
●Determine whether complaints have been received concerning the agency’s failure to meet the needs of LEP individuals.
●Maintain a Title VI compliant log including LEP to review and determine issues and basis of complaints. (See Appendix D)
DISSEMINATION OF CIMARRON PUBLIC TRANSIT LEP PLAN
Cimarron Public Transit System will shall notify LEP persons of the LEP Plan and how to access language services, by posting signs at conspicuous and accessible locations, which may include but not be limited to the following:
· United Community Action Program, Inc. website, https://ucapinc.org/cpts
· Cimarron Public Transit System sites
· Cimarron Public Transit System brochures
· Press releases, public notices and agendas will provide an opportunity to request an accommodation related to offering a translator (LEP) or interpreter (sign language for hearing impaired individuals) the public that they can request information in another format or language by calling 918-762-3041 Ext. 181. A Spanish translation of the Notice to the Public is posted below the English version of notices.
Title VI and LEP Public Participation Plan
It is Cimarron Public Transit System’s intent to provide an opportunity for public involvement and full access to the transportation decision making process in each stage of the planning and development of a transportation project to all segments of the population, including minority or low-income communities and populations who are not proficient in English. Public forums are scheduled annually in each county served to invite the public to participate in the transportation plan. Virtual meetings will be considered as an option for participation, when circumstances are necessary. Press releases that include the schedule of meetings and locations will be published in local newspapers. Legal notices will be published in the classified section of the largest newspapers in each county at least two consecutive weeks regarding a notice opportunity. Letters will be mailed to elected officials, tribes, and private transit providers. Mass email notices will be sent to businesses, contract representatives, chambers, partners and social service organizations.
To encourage the participation of minorities, the agency by-laws outline board membership. At least one-third of the Governing Board must be comprised of elected public officials, currently holding office or their representatives. At least one-third of the directors shall be persons chosen in accordance with democratic selection procedures adequate to assure that members are representative of low-income individuals and families in the neighborhood served. The remainder shall be officials or members of business, industry, labor, religious, law enforcement, education or other major groups and interests in the community served.
It should be noted that CPTS transit riders and clients are not asked questions about ethnicity when a trip is scheduled. Cimarron Public Transit System does not request or track this information, with the exception of the WorkRide promotion and Title III participation. The program provides an estimated 1,850-2,250 trips each week.
Cimarron Public Transit System has two senior advisory committees, Creek/Osage County Senior Advisory Council and Ponca City Senior Advisory Council. These advisory bodies provide insight and feedback to the agency. They are non-elected individuals who review current and proposed activities of senior projects. Members are invited by transit administration and/or recommended by advisory members or representatives of social service organizations to participate. Meetings are open to the public.
Senior Surveys are disseminated to senior participants in Creek and Osage Counties as well as Ponca City annually. Surveys to the general ridership public and stakeholders are disseminated annually as part of the agency’s community assessment process.
1/13%
1/13%
6/75%
1/13%
0
0
0
0
0
2/25%
Cimarron Public Transit Outreach Practices
Cimarron Public Transit System ensures all outreach strategies, communications and public involvement efforts comply with Title VI. Cimarron Public Transit System’s Public Participation Plan proactively initiates the public involvement process and makes concerted efforts to involve members of all social, economic and ethnic groups. Events such as public forums and/or open houses are held at public or non-profit locations, are easily accessible to public transit, held convenient times and in compliance with the Americans with Disabilities Act.
Aligned with the above referenced communication tactics, Cimarron Public Transit System provides the following:
1. Title VI Non-discrimination and LEP Plan on agency’s website at https://ucapinc.org/cpts www.ucapinc.org
2. Title VI Notice to the public displayed at Transit Sites and in Transit Vehicles.
3. Upon advance notice, volunteer translators may be provided.
4. Upon advance notice, agency communication materials may be available in languages other than English, as needed.
Title VI and LEP Public Engagement Process
Cimarron Public Transit System will shall conduct a Public Engagement Process as part of the public forums held annually in the first quarter of the calendar year. This process will seek input, provide education and highlight key components of the Title VI Plan. This plan has been created to explain Title VI policies as well as provide education on how the policies relate to minority populations.
Cimarron Public Transit System will conducted a public comment period to provide opportunities for feedback on the Title VI Non-discrimination and LEP Plan. The comment period coincided with the 14 days following the second publication of the last legal notice published in the service areas.
Comments were accepted during the public outreach period via:
· Email address
· Regular mail at 501 Sixth Street, Pawnee, OK 74058
· Telephone
· In person
Cimarron Public Transit System will provided a briefing to the Board of Directors and senior advisory committees regarding all public comments prior to decision making. A publicly available summary report will be compiled, including all individual comments. The report will be available upon written request.
Public Outreach Efforts
Cimarron Public Transit System engages in many activities to disseminate information about the program in and around the communities it serves up to and including the following:
· Submit press releases to local newspapers.
· Host annual public forums in each county served.
· Publish notices of opportunity in the legal section of major newspapers in the service area each year.
· Maintain memberships in local Chambers of Commerce in Bartlesville, Cleveland, Drumright, Pawnee, Pawhuska, Ponca City, Sapulpa and Skiatook. These organizations make referrals to CPTS. Transit staff network with members and provide program updates, as needed and requested.
· Management will remains actively involved in the communities of the areas served by the transit program to provide outreach and maintain a high public awareness with community leaders and social service agencies. Involvement includes participation in local coalitions, committees and initiatives, outreach efforts, as well as meetings with community leaders, elected officials and representatives of agencies, as a regular course of business.
· Make presentations to civic and non-profit organizations, as requested.
· Publish program brochures and disseminate same throughout communities, via drivers, at transit sites, social service organizations in the service area and as email attachments when communicating with new partners or riders.
· Disseminate business cards during the regular course of business.
· Disseminate surveys to Creek/Osage County and Ponca City seniors each year.
· Conduct an agency customer satisfaction survey of clients annually. Triennially participate in the agency’s community assessment disseminating surveys to stakeholders such as partners, contractors and social service agency representatives.
Summary of Cimarron Public Transit System’s 2020 through April 2022 Outreach Efforts
· In February of 2022, customer satisfaction surveys translated into Spanish were mailed or hand delivered to known LEP riders. A Spanish translation of the Notifying the Public of Rights was included in the packet.
· Participated in Creek County Coalition Partnership.
· Participated in Pawnee County Healthy Coalition and Kay County Healthy Living Initiatives.
· Participated in Ponca City Chamber Ponca Politics and Community Development Committees.
· Coordinated the Creek/Osage and Ponca City Senior Advisory Councils.
· Disseminated satisfaction surveys to seniors in Creek/Osage and Ponca City; compiled information and shared with grant administrators and senior advisory councils in last quarter of 2020 and 2021.
· Maintained partnerships with other transit providers for the Veterans Transportation Community Living Initiative and PICK Mobility on Demand Pilot Project.
· Maintain partnerships with other transit providers for the PICK on demand mobility project.
· Maintained communication with local health departments, hospitals, dialysis centers and mental health facilities.
· Sustained communication with city leaders, legislators and congressional field staff.
· Partnered with Cherokee Nation, Kaw Nation, Delaware Tribe, Osage Nation, Muscogee Creek Nation, Iowa Tribe and White Eagle Transit representatives.
· Publish opportunity notices in the legal section of major newspapers.
· Submit press releases in the Drumright Gusher, Cleveland American, Pawnee Chief, Ponca City News and Sapulpa Times. City Beat enewsletter publishes articles.
· In January 2021, email blasts and letters were sent to private providers, Tribes, elected officials, social service agencies, outreach contacts and partners sharing dates and locations of public forums.
· In January 2022, email blasts and letters were sent to private providers, Tribes, elected officials, social service agencies, outreach contacts and partners sharing dates and locations of public forums.
· Virtual public forums were held on Feb. 17, 2021 at 10am and Feb. 18, 2021, at 1pm.
· Virtual public forums were held on Feb. 15, 2022 at 1pm and Feb. 17, 2022 at 11am.
· Updated agency website, link: https://ucapinc.org/cpts
· Contact information published on following websites: Sapulpa Chamber of Commerce, Skiatook Chamber, Ponca City Chamber, City of Bartlesville, Bartlesville Chamber, Cherokee Nation and South West Transit Association. Oklahoma Association of Community Action Agency, RTAPok.org, ODOT and SWTA websites include a direct link to the agency website.
· Listing and ads purchased in Sapulpa, Ponca City and Bartlesville Chamber directories which are distributed throughout the community and to new residents and businesses.
· Purchased ad in Skiatook Lake and Attractions map - printed August 2021.
· The City of Ponca City includes CPTS and the local ride line in the weekly Media Tip Sheet, which is distributed to leaders and organizations throughout the community.
· Phone contact information is available in the Creek County Community Resources and Kay County Resource Guides.
· Bristow News and Sapulpa Herald publish information in Community Events section on a regular basis 2020, 2021 and 2022.
· Participated in Ponca City Library Resource Fair in September 2020 and 2021.
· Annual reports disseminated to stakeholders and partners, March 2021 and March 2022.
· CPTS info was published in the Vintage Guide to Housing and Services, Senior Resource Guide for 2021.
· Posted a Cimarron Transit program video on Kay County Website and agency website 2020, 2021 & 2022.
· Brochures were available and shared throughout the year.
· Team Radio published spots during May 2021, September 2021, December 2021 and April 2022.
· In February, staff mailed a letter, Title VI Notice and survey to known LEP individuals in. One survey was received reporting high satisfaction.
Appendix – A
Service Area Map
Appendix B
Cimarron Public Transit System
Complaint Form
“No person in the United States shall, on the basis of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
If you feel that you have been discriminated against in the provision of transportation services, please provide the following information to assist us in processing your complaint. Should you require any assistance in completing this form or need information in alternate formats, please let us know.
Please mail or return this form to:
Cimarron Public Transit System
Laura Corff, Title VI Coordinator
501 Sixth Street, Pawnee, OK 74058
Email: lcorff@ucapinc.org FAX: 580-718-0981
PLEASE PRINT
1. Complainant’s Name:
a. Address:
b. City: State: Zip Code:
c. Telephone (include area code): Home ( ) or Cell ( ) Work ( ) -
d. Electronic mail (e-mail) address:
Do you prefer to be contacted by this e-mail address? ( ) YES ( ) NO
2. Accessible Format Requirements? ( ) YES specify:_______________________ ( ) NO
3. Are you filing this complaint on your own behalf? ( ) YES If YES, please go to question 7.( ) NO If no, please go to question 4
4. If you answered NO to question 3 above, please provide your name and address.
a. Name of Person Filing Complaint:
b. Address:
c. City: State: Zip code:
d. Telephone (include area code): Home ( ) or Cell ( ) Work
( ) - ( ) -
e. Electronic mail (e-mail) address:
Do you prefer to be contacted by this e-mail address? ( ) YES ( ) NO
5. What is your relationship to the person for whom you are filing the complaint?
Please explain why you have filed for a third party.
6. Please confirm that you have obtained the permission of the aggrieved party if you are filing on behalf of a third party. ( ) YES, I have permission. ( ) NO, I do not have permission.
7. I believe that the discrimination I experienced was based on (check all that apply):
( ) Race ( ) Color ( ) National Origin (classes protected by Title VI)
( ) Other (please specify)
8. Date of Alleged Discrimination (Month, Day, Year):
9. Where did the Alleged Discrimination take place?
10. Explain as clearly as possible what happened and why you believe that you were discriminated against. Describe all of the persons who were involved. Include the name and contact information of the person(s) who discriminated against you (if known). Use the back of this form or separate pages if additional space is required.
11. Please list any and all witnesses’ names and phone numbers/contact information. Use the back of this form or separate pages if additional space is required.
12. What type of corrective action would you like to see taken?
13. Have you previously filed a Title VI complaint with any other Federal, State, or local agency, or with any Federal or State court? ( ) YES If yes, check all that apply. ( ) NO
a. ( ) Federal Agency (List agency’s name)
b. ( ) Federal Court (Please provide location)
c. ( ) State Court
d. ( ) State Agency (Specify Agency)
e. ( ) County Court (Specify Court and County)
f. ( ) Local Agency (Specify Agency)
14. If YES to question 14 above, please provide information about a contact person at the agency/court where the complaint was filed.
Name: Title:
Agency: Telephone: ( ) -
Address:
City: State: Zip Code:
You may attach any written materials or other information that you think is relevant to your complaint.
Signature and date are required:
________________________________ ______________________________
Signature Date
If you completed Questions 4, 5 and 6, your signature and date is required:
________________________________ ______________________________
Signature Date
Appendix C
(Notice Posted at Transit Sites, agency website and Brochures)
Notifying the Public of Rights Under Title VI
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Cimarron Public Transit System hereby gives public notice of its policy to uphold and assure full compliance with Title VI of the Civil Rights Act of 1964 and all related statutes. Title VI and related statues prohibiting discrimination in federally assisted programs require that no person in the United States of America shall, on the grounds of race, color, national origin, sex, age, or disability be excluded from the participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.
Cimarron Public Transit System operates its programs and services without regard to race, color, and national origin in accordance with Title VI of the Civil Rights Act. Any person who believes they have been aggrieved by an unlawful discriminatory practice under Title VI may file a complaint with Cimarron Public Transit System. Any such complaint must be in writing and submitted to Cimarron Public Transit's Title VI Coordinator within 180 days following the date of the alleged occurrence. For more information regarding Cimarron Public Transit System’s civil rights program, and the procedures to file a complaint, please contact: Cimarron Transit Re: Title VI, 501 Sixth Street, Pawnee, OK 74058, Laura Corff, 918-762-3041, Ext. 181 (TDD: 800-722-0353). For more information, visit https://ucapinc.org/cpts
A complainant may file a complaint directly with the Federal Transit Administration by filling a complaint with the Office of Civil Rights, Attention: Title VI Program Coordinator, East Building, 5th Floor - TCR, 1200 New Jersey Avenue, SE, Washington, DC 20590
If information is needed in another language, contact Title VI and LEP Program Coordinator at 918-762-3041, Ext. 181.
Notificacion al publico osobre los derechos en virtud del Titulo VI
•Cimarron Public Transit administra sus programs y servicios sin distinction de raza, color ni nacionalidad conforme al Titulo VI de la Ley de Derechos Civiles. Si considera que ha sido perjudico a causa de algun acto discriminatorio illegal en virtud del Titulo VI, puede presenter una demanda por escrito ante la 501 Sixth Street, Pawnee, OK 74058.
Si desea obtener la informacion en otro idioma, llame al 1-918-762-3041, Ext. 181.
(Notice posted on Cimarron Public Transit System vehicles)
YOUR RIGHTS UNDER TITLE VI OF THE CIVIL RIGHTS ACT OF 1964
“No person in the United States shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving Federal financial assistance.”
For further information or if you feel that you have been discriminated against, contact the Title VI Coordinator at 918-762-3041 Ext. 181.
Appendix D
Documenting Complaints, Investigations, and Lawsuits
Cimarron Public Transit System has not been involved in any transit-related Title VI investigations, complaints or lawsuits. Additionally, Cimarron Public Transit has not received any Title VI-related complaints.
Should the program receive a Title VI complaint, all Title VI complaints will be entered and tracked in Cimarron Public Transit System complaint log. Active investigations will be monitored for timely response on the part of all parties. The agency’s Title VI Coordinator shall maintain the log.
Cimarron Public Transit System
Title VI Complaints, Investigations, and Lawsuits Log
Date complaint filed
Complainant
Basis of complaint R-C-NO
Summary of allegation
Pending status of complaint
Actions taken
Closure Letter (CL)
Letter of Finding (LOF)
Date of CL or LOF
Investigations
Lawsuits
Complaints
